Refund & Return Policy | Nila Natural Products

Thank you for shopping with Nila Natural Products. We are committed to providing high-quality, natural banana powder products. Please read our policy carefully before making a purchase.

🛑 Returns Policy

Due to the perishable and edible nature of our products, we do not accept returns once the product has been delivered.

However, returns or replacements are accepted only under the following conditions:

• The item received is damaged
• The item is defective
• You received the wrong product

📌 You must notify us within 48 hours of delivery to be eligible.

💸 Refund Policy

If your request is approved:

• You may choose between a replacement or a full refund
• Refunds will be processed within 5–7 business days
• The amount will be credited to your original payment method

📦 Damaged / Incorrect Product

If you receive a damaged or incorrect product, please follow these steps:

1. Take clear photos of:
   • The product
   • Packaging
   • Shipping label
2. Include your Order ID and a brief description

🕒 Our support team will respond within 2–3 business days

🚫 Non-Refundable Cases

We do not offer refunds or replacements in the following situations:

• Change of mind after purchase
• Incorrect shipping address provided by customer
• Delivery delays caused by courier partners
• Opened or used products (unless proven defective)

❌ Order Cancellation

• Orders can be cancelled within 12 hours of placing the order
• Once the order is shipped, cancellation is not possible

📞 Contact Information

For any queries or support:

• 📱 Phone: 9043785797