Return & Refund Policy

At Nila Natural Products, we are committed to providing high-quality natural and organic products. If you experience any issues with your order, please review our Return & Refund Policy below.

1. Return Eligibility

Due to the hygienic and consumable nature of our food products, returns are accepted only in the following cases:

• The product received is damaged during delivery.

• The wrong product was delivered.

• The product package is tampered, leaking, or defective.

• The product received is expired or unusable.

Customers must inform us within 48 hours of receiving the product to be eligible for a return or replacement.

2. Non-Returnable Items

We do not accept returns in the following situations:

• The product has been opened or used.

• The request is made after 48 hours of delivery.

• Dissatisfaction due to taste, personal preference, or expected health results.

• Damage caused due to improper storage after delivery.

3. Proof Required

To process a return or refund request, customers must provide:

• Order ID

• Photos or videos clearly showing the issue

• A brief description of the problem

Requests without valid proof may not be accepted.

4. Refund Process

Once your request is reviewed and approved:

• Refunds will be processed within 5–7 business days.

• The amount will be credited to the original payment method used during purchase.

• For Cash on Delivery orders, refunds may be issued via bank transfer or UPI.

5. Replacement Option

In certain cases, we may offer a replacement product instead of a refund, depending on product availability.

6. Order Cancellation

• Orders can be cancelled before shipment.

• Once the order is shipped, cancellation is not possible.

7. Contact Us

For any return or refund requests, please contact us:

Nila Natural Products
📧 Email: sales@nilanaturalproducts.com
📞 Phone / WhatsApp: +91 9043785797

Address:
8-93Y/1, North Karankadu,
Behind Peyankuzhy Higher Secondary School,
Kanyakumari, Tamil Nadu – 629809.